Residential HVAC contractor located on Lee Road in Cleveland Heights, assisting homeowners with heating, cooling, and boiler needs. The company is noted for organized customer service and careful installations, with many positive reviews referencing thorough tune-ups and clear communication.
Local presence with an organized office and clear scheduling. Technicians are frequently noted for respectful on-site conduct and thorough tune-ups. Post-install follow-up and photo documentation are mentioned in reviews, helping homeowners understand system condition.
Cleveland Heights and surrounding Cleveland-area communities across Cuyahoga County.
Heating and cooling system replacement, furnace and AC repair, seasonal maintenance/tune-ups, hot water and steam boiler service and replacement, indoor air quality checks, and related duct and vent work.
Reviews frequently mention responsive office staff, efficient scheduling, and courteous technicians. Many homeowners highlight smooth furnace/AC installs and thorough boiler tune-ups with helpful explanations and photos. Some feedback notes occasional communication gaps or finish details on larger projects. Overall sentiment trends strongly positive with high ratings.
This company has a fantastic customer service structure. Everyone in the office is extremely efficient, professional and pleasant. The one blemish during my experience was the technician named Derek L. He was very unpleasant, smug, rude and left my home with a process unfinished. He acted like he hates his job. He also failed to walk me through his work before he left. Derek provided a lot of good information, but it was all oral and difficult to remember... specifically how to perform one of the maintenance steps that he recommended. He also placed multiple company-name stickers on my appliances, including the water heater, which he did not touch or service. (Taking credit for something he did not do)As a result of his visit, I had to request a followup visit to complete the work. During that visit, Kahlil was very pleasant, efficient and patient. He provided the required information and completed the unfinished work from the first visit.Suggestion: perhaps the technicians could provide a basic, written list of recommended maintenance tips at the end of the service call, rather than verbally stating a list which is important, but difficult to remember.
Hot Water Boiler Tune-Up. Jeff P performed my HW Boiler Service which was the free with my annual home plan contract.He checked about 22 items which included cleaning the ignition, checking CO levels around the furnace and showed me photos of the condition of manifold. Verifying that there are no CO leaks is reassuring.I purchased the annual plan to get a discount on past and future planned plumbing projects. The Tune-up is an added bonus.
Verne & Elseworth replaced our steam boiler at a reasonable cost. Their technicians were professional and respectful. Verne promptly addressed our post installation concerns. I highly recommend this company to anyone needing similar services.
I was extremely happy with this company. Everything from the estimate to the complete install of the furnace and A/C went smoothly. Keith and John were very respectful of me, our property and even the dogs. The weather was so cold and windy and they still worked through the install without hesitation. I could not be more satisfied.
So up until they got impatient and started demanding full payment before the job was 100% and actually pass final inspectionBelow review appliedBut as soon as they wanted the last 6000 dollars on a 30000 dollar jobThey didn’t give to hoots about where the house was regarding constructionThey came in unannounced slapped in mixed colored vent coversCut based molding to make grills fit without making sure the carpenter was finished and don’t give to hoots that all the vent covers have to be removed for painting and finishing of drywallI’ve been the construction industry for 20 years now as a master electricianI don’t think I ever demanded final payment till final inspection was completed on a jobAnd I don’t think I ever trimmed out house before house was completed and trim out ready without having to remove my switches and outlets so they don’t get paintedYes I held back one thousand dollars and filled a complaint with code enforcementOnce the house is completed and all the finish work is uninstalled and reinstalled at a cost to meWe will pay the final thousand dollarsBut mark my words the unprofessionalism over the last 6k and the finishing of the job caused me to change my original reviewAight aight aightDan Dan Dan oh Dan is the man oh Dan Dan Dan oh Dan is the man. Yall can go ahead and sing along while readingThey should up the removed everythingAnd let me tell you everything needed to goThey designed, and installed all new ductwork and HVAC units in a rather complex home, Dale can buy and scoped the job out prior to submitting a quote and they were true to their quoteThey said what they would do and did what they said.Did I mention Dan is the man. Very very pleased with the outcome and craftsmanshipI hope someday I need to replace a full HVAC system again so I can have these guys stop on byLots of hugs and kissesVery satisfied homeownerPSA it was two full systems not one
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