Allen Kelly & Company, Inc. supports Raleigh homeowners with HVAC repair, maintenance, and replacement. Customer feedback notes punctuality, clear communication, and organized installation work.
Local customers highlight punctual arrivals, clear communication before and during visits, and technicians who explain findings and fixes in plain terms. Install projects are described as well-organized with options reviewed without high-pressure tactics.
Raleigh and nearby Triangle areas; call to confirm service to your address.
Heating and air conditioning diagnostics, repairs, seasonal maintenance, and equipment replacement. Works with central AC, heat pumps, furnaces/gas packs, and related thermostat and airflow issues.
Recent reviews emphasize quick response on urgent HVAC issues and technicians who call ahead and arrive on time. Many note thorough explanations of problems, maintenance tips, and clear options for repair versus replacement. Installation feedback mentions organized crews and no-pressure consultations. Office communication via text, email, and phone is cited as helpful for scheduling and updates.
Phenomenal customer service from my phone call to tech leaving our home! Best handling of an emergency service appointment we’ve ever had. Jason was great at explaining our system, the issue, and the fix. We will be lifelong customers!!!
My HVAC tech of more than 30 years retired...I was dreading finding another reliable HVAC provider! My neighbors recommended Allen Kelly and Co., Inc. as they had a very positive experience with one of their techs, Derek. I called and spoke with Tina (who was very friendly, courteous, and helpful!), and made an appt to have our heating system checked. I received a text, email, and phone call from Derek when he was on his way. He arrived when he said he would and got right to work. When he was finished, he explained the service he had provided and recommendation for when to have our AC checked. And, an added bonus...he wore shoe covers!! Derek was friendly, knowledgeable, and respectful of my property. From start to finish, a fabulous experience!! I am so happy I made that phone call, Allen Kelly & Co., Inc. is now my new HVAC service provider!!
We couldn’t ask more from Allen Kelly service.Richard, the technician, called ahead and arrived on time. He was professional, experienced, knowledgeable, courteous and friendly.He quickly identified and fixed the problem, performed an annual service and explained what we need to do to keep the system running at top efficiency.HVAC is like power. It has to work, especially when you have an 87-year-old family member.We did a renovation in 2021. The HVAC contractor botched the system configuration. The house was barely livable for more than two years and that vendor gave us nothing but excuses.Allen Kelly corrected all of their errors in a single day and charged us less than we’d paid in unnecessary heating and cooling bills.If I was a homeowner or business owner in the Triangle, these are the only people I would trust with my HVAC.
Allen Kelly was professional & efficient through the entire process of our Trane HVAC/Gaspack installation. They were patient in explaining our various options without any undue pressure to choose one option over another. Although any replacement of an HVAC System is not an inexpensive purchase - they worked with us to get our best final price with very reasonable financing offered through Wells Fargo. Would recommend them heartily & without hesitation. -Stephen Clarke
We had a wonderful experience with Allen Kelly & Company. The customer service and service techs were top tier and very professional. The technicians were also efficient, friendly, and knowledgeable. Chris and Sean answered any and all questions that we had. I highly recommend this amazing family oriented company for your HVAC needs. We are so grateful.
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